Shipping policy

Last updated: October 17, 2026

When your order ships

Every product page shows how it ships:

In stock: ships now means the item is in our Fort Lauderdale warehouse (or Amazon's) and ships within 1 business day. Orders placed by 4pm Eastern, Monday to Saturday, ship the same or next business day. We don't ship on Sundays or US holidays.
Imported means we order the item from our distributor in Japan after you buy. Imported items arrive in 3-4 weeks (4-5 weeks to Puerto Rico and non-continental US). You confirm this at checkout.
Upcoming releases (items with a future release date) ship after the manufacturer releases them. Release dates are set by the manufacturer, usually Bandai, and can change.

If an order contains both in-stock and Imported items, we may ship them separately at no extra cost.

If your order is delayed

If we can't ship your order within the time shown when you bought it (for example, a release date moves or our distributor is delayed), we will email you with a new estimate. You can then choose to wait for the new date or cancel for a full refund. If we don't hear from you, we will treat it as you choosing to wait, unless the delay is more than 30 days past the original date, in which case we will ask again before continuing.

Cancellations

In-stock items can be cancelled any time before they ship, for a full refund.
Imported items can be cancelled within 24 hours of ordering. After that, the item has been ordered from our distributor for you and can't be cancelled, except for delays as described above.

Full details are in our Refund policy.

Shipping rates

Flat rates based on order value and destination. Rates may change; the price at checkout is what you pay.

Continental US: Economy FREE over $75 · Standard $10 · Express $25
Florida residents: Standard $5
Puerto Rico: Economy $10
Non-continental US (Alaska, Hawaii, US territories): Economy $20
International: we don't ship outside the United States and its territories at this time.

Tracking and delivery

Every order ships with tracking, emailed to you when it leaves us. Please make sure your shipping address is complete and correct; we can't redirect a package once it has shipped.

Damaged, lost or stolen packages

Damaged contents (broken runners, crushed parts, torn instructions): email hello@hobbygundamusa.com within 48 hours of delivery with your order number and photos. Damage to the outer or retail box alone isn't a defect. See our Refund policy and Product conditions.
Lost in transit: if tracking stops updating for 7 days, contact us and we will open a claim with the carrier and keep you updated.
Marked delivered but not received: check with neighbors and your mailroom, then contact us. We aren't responsible for theft after delivery, but we will help you with the carrier.